Departmental Telephone Coordinator Responsibilities
The departmental telephone coordinator serves as a liaison between department members and the ITS Service Desk - Telephone Support staff.
Telephone Coordinator Responsibilities
- Process departmental requests for telephone moves, adds, and changes, giving ITS a minimum of five (5) working days lead-time.
- Process departmental requests for advanced voice mail services.
- Report telephone problems to the ITS Service Desk.
- Request and cancel telephone calling cards.
- Request and cancel cellular and "smart" phones.
- Provide campus telephone directory changes.
- Provide AT&T Yellow and White Pages updates annually.
- Provide billing "chart field" information for all requests.
- Monitor and notify the ITS Service Desk of telephone and billing discrepancies.
- Provide telephone training for new staff and faculty members.
- Serve as the information point for the department for telephone service updates.
On-Line Resources
The ITS Service Desk web site provides Telephone and Voicemail User Guides, Directory and Service Request Forms, and General Information. Visit http://www.servicedesk.calpoly.edu and choose the Telephone Support link.
Contact Information
Most telephone requests are easily submitted using our online forms, but we understand that there will be special situations where you will need to contact us to request assistance. If you have an emergency, please let us know. Otherwise, our students will enter a service request via the Cal Poly Portal (click on "Service Request" in the "Single Click Access to..." channel).
Staff members will be in touch as soon as possible.
ITS Service Desk - Telephone Support
(805) 756-7000
servicedesk@calpoly.edu