Telephone FAQs
- Why do I have pay $25.00 per month per line?
- When I dial 7 to make an off campus call, I do not get a dial tone.
- I can not control my answering machine at home.
- How do I put a call on hold?
- What is exclusive Hold and what is Common Hold?
- How do I transfer a call?
- When I try to program my phone nothing seems to happen?
- When I press * * * to redial I keep getting an off campus number.
- Can I get my caller ID blocked like at home?
- How do I place a conference call from an analog phone?
- How do I access my voice mail from off-campus?
- Your auth code is the code that allows you to makelong distance calls. How do I use my auth code?
- The message waiting light blinks on my phone, but my voicemail box is empty.
- Where do I report service problems with my phone?
- How do I program my speed dial?
- How do I make a conference call?
- What is my default password?
- How do I change my password?
- How do I activate the tone sender, and what is tone sender?
- Can you see an incoming phone number on the second line of the dorms without picking up the phone?
- How do I forward my calls to another on-campus extension?
- How do I un-forward my calls?
- Where can a dorm resident pay his or her phone bill?
- How do I change my information in the Telephone Directory?
- How do I have a telephone moved or a new line installed?
- How do I place a campus phone call?
- How do I place an off campus phone call?
- How do I do a last number redial?
- How do I call a toll free number?
- Who can I share my auth code with?
- How do I use my auth code for calls to the United States and Canada?
- How do I use my auth code For International Calls to Other Countries?
- Why are Cerro Vista phones different than everyone else's?
- How do I contact Telecommunication Services?
1. Why do I have to pay $25.00 per month per line?
After a careful analysis of the cost to provide this service, $25.00 a month was determined to be the fair cost for this service. Additional lines cost $25.00 per month.
2. When I dial 7 to make an off campus call, I do not get dial tone.
On our digital system you do not get dial tone after pressing the 7 to make an off campus call, just keep dialing. For example to dial the time dial 7 767-1234 with out stopping. NOTE: The digital system does not generate any audible tones.
3. I cannot control my answering machine at home.
When you dial into some other voice mail system or answering machine, make a credit card call, call a pager or automated attendant, you need to turn on the tone sender before you can control the machine on the other end. After the system answers, dial a 9 to turn on the tone sender, your telephone should display "TONE SENDER ON." The tone sender must be turned on for each call you want to use it on. *NOTE: The digital system does not generate any audible tones.
4. How do I put a call on hold?
Our digital system has an automatic hold feature. If you are talking to someone on Access 1, Access 2 or Inquiry, the system places them on hold automatically if you press one of the other line keys (Access 1, Access 2 or Inquiry). Also, place a line on hold by pressing that line button. For example, if you are talking to someone on Access 1, press Access 1 to put them on hold.
5. What is Exclusive Hold and what is Common Hold?
Exclusive Hold means that the call can only be picked up by the telephone that put it on hold. When you select another line or press the access button, the system places the call on exclusive hold.
Common Hold means that you or someone can retrieve the call from another phone. To place a call on common hold, press 8 (or the common hold button) and hang up. To retrieve a call on common hold from another phone, call the extension (of the phone that placed the call on common hold) and then press 8.
To transfer a call, press the Inquiry button or another available line button (Access 1 or 2, for example). Dial the new number and press the transfer button.
7. When I try to program my phone nothing seems to happen?
To program your phone, leave the hand set in the cradle (the phone hung up).
8. When I press * * * to redial I keep getting an off campus number.
Redial calls the last off campus dialed (number dialed with a 7).
9. Can I get my caller ID blocked like at home?
At the current time caller ID is not available to off campus phones (caller ID is "blocked" from all on campus phones to all off campus phones). Caller ID blocking is available for on campus phones to other on campus phones with reasonable justification. To request Caller ID blocking, please contact the ITS Service Desk at 756-7000.
10. How do I place a conference call from an analog phone?
With the first party on the line: a) flash the switch hook, b) dial second party c) after they answer, press "3" to turn on "conference." Repeat until all parties are connected. If you reach a busy signal, or someone's voice mail, or get no answer at all, press "2" to return to the conference call.
11. How do I access my voice mail from off-campus?
1. Dial (805) 756-6245.
2. When the system responds with a greeting that says, "Thank you for calling Cal Poly", press * #.
3. Enter your 5-digit extension/voice mailbox #.
4. Enter your password.
12. Your auth code is the code that allows you to makelong distance calls. How do I use my auth code?
1. Dial *6*.
2. Enter 7-digit auth code.
3. Press # key.
a. Three quick beeps follow.
4. Dial 7 + 1 + area code + telephone number.
13. The message waiting light blinks on my phone, but my voicemail box is empty.
1. Call yourself (accessible from your phone).
2. Leave yourself a message.
3. Delete the message and the light will turn off.
14. Where do I report service problems with my phone?
1. Log in to the Cal Poly Portal at http://my.calpoly.edu
2. Submit a service request with the following information:
a. User Name
b. Telephone Number
c. Location of Phone (Building AND room #)
d. Description of problem
Repairs are usually done the same day they're reported. If reported late in the day, repairs will be done the next business day. We do not charge for repairs.
**Note: You can reset your phone by unplugging it from the wall and plugging it back in after 60 seconds. This fixes many problems, so please try this before requesting service.
15. How do I program my speed dial?
1. Press program button.
2. Press vacant function button.
3. Dial phone number.
4. Press selected button.
5. Press program button.
16. How do I make a conference call?
1. With 1st party on phone, press the Inquiry key.
2. Dial the number of the second party.
3. After the second party answers, press 3.
4. One long beep will be heard.
5. Repeat these steps until all parties are connected.
6. If second party is busy or does not answer, press clear to hang up phone. To return to the conference call, press the line button of the first party.
17. What is my default password?
The last 5 digits of your phone number beginning with 6-XXXX. If this doesn't work, please submit a service request (via the My Cal Poly Portal) to have your password reset.
18. How do I change my password?
After you access your mailbox, press 6 to change your mailbox options.
Press 3 to review or change your password.
Press 1 to record a new password, it should be 5 digits long and the 1st digit cannot be a 0.
Press 9 to save this password.
19. How do I activate the tone sender, and what is tone sender?
Once the call is answered, press 9 to turn tone sender on.
Dialing off campus automated attendants such as banks or paging someone requires the tone sender. Since Cal Poly uses a digital telephone PBX, the receiving phone can't "hear" the number dialed until after you press 9 to turn on tone sender.
20. Can you see an incoming phone number on the second line of the dorms without picking up the phone?
No.
21. How do I forward my calls to another on-campus extension?
1. Press *2*, then the extension you want your calls to divert to.
2. Press # .
3. Press Clear.
22. How do I un-forward my calls?
1. With the receiver down, press #2#.
2. Press the Clear button.
23. Where can a dorm resident pay his or her phone bill?
Pay the dorm resident phone bill at the State Cashier's Office, Bldg. 1 Room 131 E or ext. 6-2256.
24. How do I change my information in the Telephone Directory?
Caller should have his/her Telephone Coordinator submit a directory update form, located at the Service Desk website.
25. How do I have a telephone moved or a new line installed?
Caller should have his/her Telephone Coordinator submit a service request form, located under Forms on the Service Desk website.
26. How do I place a campus phone call?
Dial the five digit extension of the person you are calling. (6-XXXX)
27. How do I place an off campus phone call?
Dial 7 + Telephone Number
28. How do I do a last number redial?
Dial * * * (Off Campus Numbers Only)
29. How do I call a toll free number?
Dial 7 + 1 + Toll-Free Number -- wait until your call is answered, then press 9 (Tone Sender On) + any further digits as necessary
For Pager Numbers: 7 + Pager Number -- wait until your call is answered, then press 9 (Tone Sender On) + Return Telephone Number + # [Pound Key]
Or
7 + 1 + Area Code + Pager Number -- wait until your call is answered, then press 9 (Tone Sender On) + Return Telephone Number + # [Pound Key]
Using a Calling Cards: 7 + 1 + Toll-Free Calling Card Number -- wait until your call is answered, then press 9 (Tone Sender On) + follow your calling card dialing instructions
30. Who can I share my auth code with?
Do not share your Auth Code. You hold responsibility for payment of all calls dialed with your Auth Code.
31. How do I use my auth code for calls to the United States and Canada?
Dial * 6 * + (AUTH CODE) + # [# = Pound Key]
Hear three quick beeps.
Dial 7 + 1 + Area Code + Telephone Number
32. How do I use my auth code For International Calls to Other Countries?
Dial * 6 * + (AUTH CODE) + # [# = Pound Key]
Hear three quick beeps.
Dial 7 + 011 + Country Code + City Code + Telephone Number
33. How do I use my auth code For International Calls to Other Countries?
Dial * 6 * + (AUTH CODE) + # [# = Pound Key]
Hear three quick beeps.
Dial 7 + 011 + Country Code + City Code + Telephone Number
34. Why are Cerro Vista phones different than everyone else's?
Cerro Vista Residents have analog lines while other phones are digital. Cerro Vista phones do not have voice mail. Bring your own answering machines.
35. How do I contact Telecommunication Services?
Telecommunication Services merged with the ITS Service Desk. Please call 756-7000 or email servicedesk@calpoly.edu.
Top