Verizon Wireless International Cell Phone Procedures
For those traveling internationally and require a cell phone, telephone coordinators should to review the calling procedures for the country where their user will be traveling at http://b2b.vzw.com/international/inside_us.html .
Options for international cell phone coverage are below:
- GLOBAL RENTAL CELL: Telephone coordinator to contact Verizon Global Services “rental” department at 800-711-8300 to arrange for a rental phone to be obtained and paid for with their department credit card. (Process requires 5 days for Verizon to process and user to receive.)
- TEMPORARY USE GLOBAL CELL PURCHASE: User to purchase an international phone upon arrival in the country, usually available at the airport. Costs for the cell and all calls can be included on the Travel Expense Claim when the employee returns.
- EQUIPMENT UPGRADE OF CURRENT CELL: If you wish to upgrade your current equipment to a global phone, submit a Cellular Request form to confirm upgrade eligibility and order new device. Remember that phones will need to be changed to the international data at a prorated $64.99/mo cost before traveling abroad and then returned to the standard unlimited date plan at $23.99/mo when they return. (Processes require 7 day lead time for ITS to process).
- RATE PLAN CHANGE: If traveling to Mexico or Canada only, telephone coordinator should submit a Cellular Request form and current cell phone rate plan can be upgraded for the travel period. (Process requires 7 day lead time for ITS to process.)