A-Z Index of Commonly Requested Technology Support Services

In this section

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Index A to Z is a list of the most commonly used technology support services provided by Information Technology Services and other departments at Cal Poly. The list is organized alphabetically and, if relevant, cross-references related materials. If you cannot locate the service you need in this list, or if you have suggestions for additional items, please contact its@calpoly.edu. If appropriate, ITS will update this listing. Should you need further assistance, please contact the Service Desk at (805) 756-7000 or email us at servicedesk@calpoly.edu.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Calendar (Zimbra)
Cellular Telephone Service
CISCO Clean Access
Class Email Distribution Lists - Provides faculty members, and their students, automatically generated email distribution lists for their classes.
CMS Support (PeopleSoft)
Colocation Services - Backup/restore services, colocation area, SAN (Storage Area Network) and managed firewall.
Computer Accounts
Computing Labs, On-Campus General Access Labs
Computer Purchases (Personal)
Computer Purchases (Campus)
Computer Sales, On-Campus - Computing systems, software, peripherals, accessories, PDAs, etc.
Computer Virus or Anti-virus Information

Data Request Form (Ad Hoc Inquiries) - Form for departments to request data warehouse data (such as email address) for students, employees, or other campus groups for ad hoc (i.e., one-time) uses.
Data Warehouse (PolyData) - Information for BrioQuery users who create reports from data which is extracted from the student, finance and HR applications, and stored in the PolyData Warehouse.
Directory Information
Distance Learning Courses
Distribution Lists (Email Clients)

Email - Clients, setup, configuration, login, policies, Spam, mass mails and more.
Email Distribution Lists (Sympa)
Equipment Checkout
Events, Master Calendar

Faculty Consulting Services (Technology and Learning Services)
Forms (Computing)
Forms (Telephone)
Forwarding Email

Grid Computing - Provides a High Performance Computation Cluster (HPCC) for research use by Cal Poly faculty members.

Human Capital Management (HCM) - CMS - PeopleSoft
Help (Service Desk)
High Performance (Grid) Computing

Index A-Z (Cal Poly)
Information Security - Resources, tools and information for users, employees and technical support staff on computer security related issues, policies, standards, guidelines and procedures
IP Addresses - Requests or changes.
Instructional Design (Technology and Learning Services)

Keyserver Software - The KeyServer program is Cal Poly's solution to licensing restrictions imposed by copyright law, with the software publisher's permission it is possible for Cal Poly to distribute unlimited copies of a piece of software as long as licenses in use never exceeds the number of licenses we purchased.

Mass Mail
Media Disposal - Disks, tapes, CDs and DVDs.
Media Duplication - Copy CDs and DVDs in bulk quantities.
Media Presentation Equipment, Facilities and Services
Mobile Computing
Mustang Wireless
MyCalPoly Portal
MyCalPoly Portal Support FAQ’s

Network Services - Network support, domain name service, pinhole, firewalls, DHCP, wireless,data network ports, and VPN.

One Card Services campus ID PolyCard services.

Passwords - New, changes, verify, reset, and more.
Personal Web Page Setup
PDA (Personal Digital Assistants)
PeopleSoft (CMS)
PeopleSoft Support
Policies (Information Security)
PolyCard (campus ID one card services) - Used for meal plans, Campus Express Club, Rec Center Access, Library privileges, bus transportation, Health Center, laser printing and more)
PolyCat - Cal Poly’s Online Library Catalog
PolyData Dashboards
PolyData (Data Warehouse) - Information for BrioQuery users who create reports from data which is extracted from the student, finance and HR applications, and stored in the PolyData Warehouse.
PolyLearn Support
Portal
Printing (PolyCard)
Printing (Specialty)

RESNET - Cal Poly residential housing networking information and assistance (for on-campus residents only).
Responsible Use Policy

Security - Resources, tools and information for users, employees and technical support staff on computer security related issues, policies, standards, guidelines and procedures
Service Desk
Service Request System (trouble ticket request)
Smart Classrooms
Software - Support, site licensing, KeyServer and more
SPAM Email Information
Spyware Information
SSL Certification
System Status Information - See System Status Announcements on the MyCalPoly Portal technology tab.
Survey Tools - Coming soon.
Sympa Email Distribution Lists

Telephone Services, On-Campus
Telephone Directory (Printable)
Telephone Directory (Searchable on-line) - Lookup Cal Poly Portal Directory information for phone numbers for faculty, staff, students and departments.

Web Resources - Help with creating your web pages: templates, style recommendations, Cal Poly identity, making your pages accessible for the disabled, and more.
Web Conferencing
Web Search (Cal Poly)
Wireless (Mustang Wireless)
Workstation Program