Quotas - Oracle Collaboration Suite (OCS)
Cal Poly gives each student an email storage quota of 50 mb on all new Oracle Collaboration Suite (OCS) email accounts. Instructors, faculty, and staff members receive an email storage quota of 150 mb. This is an increase from the old OpenMail storage quota of 30 mb.
The Oracle Web email client displays a bar showing the email quota usage. To view quota usage: log into the Oracle Web client via the My Cal Poly Portal. Choose Preferences > Account > Basic Settings. Other "desktop" clients like Outlook will not show this status bar.
When an account reaches its allotted quota, incoming email is saved on the server but is not delivered to the over-quota account. The mail is not lost; rather it is being held by the server until the account quotas are back in range. Email can still be sent from the account, but copies of “Sent Mail” items that are stored to a server folder will not be saved. Sent messages that could not be saved cannot be recovered. Email delivery (including delivery of all incoming messages held by the server while the account was over quota) will resume after the quota problem is resolved.
There are three ways to resolve quota problems.
Delete emails
In spite of heavy work loads and busy schedules, this really is the preferred method! Why? Because email account performance will improve if you keep your email account under control. Large “inboxes” and inordinate numbers of messages and folders on the server can and do cause delays each time affected files and folders are accessed. Sometimes email clients – the software on the workstation - get overwhelmed and, without warning, stop responding.
Move/archive emails to a local message file or “store.” This is a folder on a primary workstation not on the email server.
There is no limit to the size of a local message store.
Mail stored to a local message file is only available at a single, primary workstation.
Local Message Storage help for Outlook Connector (OCFO) is available on-line in the Outlook Connector User Guide.
Personal assistance to create a local message store is available by calling the ITS Service Desk at 756-7000.
Request an increase to email account quotas.
This option is billable to the requester’s department and must be applied for in writing and approved by the department and ITS Application Administrators.
The processing time for account quota increases during the Oracle Email account migrations may be one to two weeks. This method is not recommended as an “emergency” solution, but rather is an option available to those who, for instance, regularly transmit large attachments or who must manage and store large numbers of emails each day.
For cost information, please visit the Enhanced Account website.
To request an email account quota increase, complete the Account Change form. Please be sure to complete all the Reimbursable Account information on page 2 and get signatures from department administrators.
This service is not available to students.
