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Quotas - Zimbra

Quota Amounts

The Cal Poly Zimbra account storage quota applies to the Email, Calendar, Documents, and Briefcase modules.

  • State Faculty and Staff: 1 gigabyte (GB)
  • Students and all other account types (including ASI, Cal Poly Corporation, and emeritus): 250 megabyte (MB)

The Zimbra Web email client displays a bar showing the email quota usage.

When an account reaches its alloted quota, incoming email held until space is freed up. Email can still be sent from the account, but copies of "Sent Mail" items that are stored to a server folder will not be saved.

Resolving Quota Problems

  1. Delete emails

    • In spite of heavy work loads and busy schedules, this really is the preferred method! Why? Because email account performance will improve if you keep your email account under control. Large “inboxes” and inordinate numbers of messages and folders on the server can and do cause delays each time affected files and folders are accessed. Sometimes email clients – the software on the workstation - get overwhelmed and, without warning, stop responding.

  2. Move/archive emails to a local message file or “store.” This is a folder on a primary workstation not on the email server.

    • There is no limit to the size of a local message store.

    • Mail stored to a local message file is only available at a single, primary workstation.

    • Personal assistance to create a local message store is available by calling the ITS Service Desk at 756-7000.

  3. Request an increase to email account quotas (faculty and staff employees only).

    • This option is billable to the requester’s department and must be applied for in writing and approved by the department and ITS Application Administrators.

    • This method is not recommended as an “emergency” solution, but rather is an option available to those who, for instance, regularly transmit large attachments or who must manage and store large numbers of emails each day.

    • For cost information, please visit the Enhanced Account website.

    • To request an email account quota increase, complete the Account Change form. Please be sure to complete all the Reimbursable Account information on page 2 and get signatures from department administrators.

    • This service is not available to students.